Return & refund policy

  1. The prices for Sessions will be set out on the Website in INR and are inclusive of VAT. Snuggles and Giggles will not be liable for any charges you may be responsible for arising out of currency conversion carried out by your bank in the event that you make payment in any currency other than INR.
  2. When making a payment, you confirm that the card or bank account which is being used is yours, or that you have the authorisation of the account holder to use it. If you use a payment method that you are not authorised to use, you may be liable to Snuggles an Giggles for any losses incurred or suffered as a result of your unauthorised use of that payment method.
  3. All credit and debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment, your payment will not be accepted and your booking will be cancelled.
  4. The Snuggles and Giggles will perform the booked services at the Session on the date set out in your booking confirmation, unless it is necessary (for example, because of legal, operational or safety reasons) for them to:
    (a) cancel a booking, in which case you will be informed via email and any payment you made in respect of the original booking will be refunded to you; or
    (b) postpone or cancel a Session, in which case, you will be informed via email or telephone and you will be given the opportunity to either: (i) accept the new date / time offered, at no extra cost, in which case the updated details of the booking will be confirmed to you via email; or (ii) reject the new date / time offered, in which case your place on the replacement booking will be cancelled and this will be confirmed to you via email, and any payment you made in respect of the original booking will be refunded to you.